Legal
Privacy Policy
How Merchandise Auctions collects, uses, and protects your personal information.
Last updated: January 1, 2025
Merchandise Auctions ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our online auction platform.
1. Information We Collect
We collect information you provide directly to us when you create an account, place bids, make purchases, or contact us. This includes your name, email address, phone number, billing address, and payment information. We also automatically collect certain usage data when you interact with the platform, such as your IP address, browser type, pages visited, and auction activity.
2. How We Use Your Information
We use the information we collect to process your registrations and bids, fulfill purchases, send invoices and auction notifications, respond to your questions, improve our platform, and comply with legal obligations. We may also send you promotional emails about upcoming auctions — you may opt out at any time.
3. Sharing of Information
We do not sell your personal information to third parties. We may share your information with service providers who assist us in operating our platform (e.g., payment processors), with consignors as necessary to facilitate pickup or delivery, and when required by law or to protect our legal rights.
4. Payment Information
Payment card data is processed by our third-party payment processors and is never stored on our servers. We use industry-standard encryption and PCI-compliant practices to protect your payment information.
5. Cookies & Tracking
We use cookies and similar technologies to maintain your session, remember your preferences, and analyze platform usage. You can control cookie settings through your browser, though disabling cookies may affect platform functionality.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. We may also retain certain information as required by law or for legitimate business purposes such as resolving disputes or enforcing our agreements.
7. Your Rights
You have the right to access, correct, or request deletion of your personal data. To exercise these rights, contact us using the information below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
8. Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
9. Children's Privacy
Our platform is not directed to children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a child, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a revised effective date. Your continued use of the platform after changes take effect constitutes acceptance of the revised policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: Merchandise Auctions, 2035 Sigman Rd, Conyers, GA 30012 | Phone: (770) 542-9701